Course Description
This 2-day course explores the underlying reasons why humans make mistakes. You will learn how to examine specific human errors to identify the conditions and situations that contributed to the mistakes. You will discover that most human mistakes are really caused by error-likely situations. These error-likely situations typically stem from weaknesses in the policies/practices that influence how we select, train, supervise, communicate with, and design the workplace for workers. The information and techniques you will learn in this course will (1) help you correct human performance issues before they cause problems, and (2) make your root cause analyses more thorough and effective. You will learn practical methods to address the conditions and situations that contributed to the mistakes, such as error proofing, Kaizen, and the 5S methodology.
Come away with:
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Comprehensive course manual, including notes, industry examples, and workshops
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Checklists, step-by-step instructions, and forms for several human error analysis techniques
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A copy of the guide book A Manager's Guide to Reducing Human Errors from ACC
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A certificate of completion
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1.2 CEUs, 1.2 COCs, 2.0 CMs (ABIH approval #02-960)
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