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Conduct of Operations and Operational Discipline


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This 2-day course covers key aspects of Conduct of Operations (COO) such as operating procedures, communications, training, operator routines, configuration control, and investigation of abnormal events. Workshops will demonstrate how to make these practices a way of life in the operations organization.
Combine this course with Operating and Maintenance Procedures and save!


No courses scheduled at present. Please contact Customer Service at or 1-800-769-1199 for upcoming course dates, or request onsite training.





Who Should Attend:

  • Professionals in the Operations Department

Benefits of Attending:

  • Learn keys to maximizing the Operations Department's contribution to a facility
  • Learn about operating procedures, communications, training, and other aspects of a well-functioning Operations Department
  • 1.2 CEUs, 1.2 COCs, 2.0 CMs, ABIH approval #10-239

Duration: 2 days



Start/End Dates



DAY ONE - 8:00 am to 5:00 pm

  • What is Conduct of Operations?
  • Benefits of Conduct of Operations
  • Leadership
  • Human Factor Aspects
  • Elements of Conduct of Operations—Selected elements will be covered from the list below.
    • People
      • Clear authority/accountability
      • Communications
      • Logs and records
      • Training, skill maintenance, and individual competence
      • Compliance with policies and procedures
      • Safe and productive work environments
      • Aids to operation—the visible plant
      • Intolerance of deviations
      • Task verification
      • Supervision/support
      • Assigning qualified workers
      • Access control
      • Routines
      • Worker fatigue/fitness for duty
    • Process
      • Process Capability
      • Safe Operating Limits
      • Limiting Conditions for Operation
    • Plant
      • Asset Ownership/Control of Equipment
      • Equipment Monitoring
      • Condition Verification
      • Management of Subtle Changes
      • Control of Maintenance Work
      • Maintaining the Capacity of Safety Systems
      • Controlling Intentional Bypasses and Impairments

DAY TWO - 8:00 am to 3:00 pm

  • Elements of Operational Discipline—Selected elements will be covered from the list below:
    • Organizational characteristics
      • Leadership focus
      • Employee involvement
      • Practice consistent with procedures
      • Excellent housekeeping
    • Individual characteristics
      • Knowledge
      • Commitment
      • Awareness
  • Implementing and Maintaining an Effective Conduct of Operations Program


Related Links



This course can be taught at your facility. Find out more.


Read the Conduct of operations: The glue between training and performance paper written by Donald Lorenzo and Lee Vanden Heuvel.


For more information...

Contact ABS Consulting directly via e-mail, telephone or fax... | Tel: 1-800-769-1199 | Fax: 1-281-673-2931

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