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Supply Chain Management


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As companies seek to reduce costs, opportunities exist for improvements within the supply chain management system. Optimize your business performance with formal methods to enhance and refine your supplier relationships. Drive your supplier from a compliance-based system to a performance-based program. Introduce processes for improvement initiatives at the suppliers' organization by reporting quality defects, costs and on time delivery with the goal towards reducing cycle time. Develop a deep understanding, knowledge and skill needed for success. The ultimate gain in the customer – supplier relationship is an opportunity and benefit for cost reductions.


No courses scheduled at present. Please contact Customer Service at or 1-800-769-1199 for upcoming course dates, or request onsite training.





Who Should Attend:

  • Supply chain managers, facility security officers, security consultants and port police
  • Those involved in the supply chain process, such as government regulatory agencies, transportation industry employees and freight forwarders

Benefits of Attending:

  • Recognize the purpose, objectives and benefits of a strong customer and supplier relationship
  • Discuss examples of each product performance measurement
  • Calculate different types of supplier measurements
  • Discuss reporting benefits from customer to supplier
  • Use measurements to improve performance
  • Learn how the measurements can be used to reduce cycle time
  • Learn how to report costs and seek reductions
  • 1.2 CEUs, 1.2 COCs, 2.0 CMs, ABIH approval #10-280

Duration: 2 days



Start/End Dates



Day 1

  • Part 1: Moving from Compliance to Performance - Benefits of a Strong Customer and Supplier Relationship
    • Supplier performance metrics, risk to the customer
    • Review of formal quality management system requirements – purchasing
    • Extent of control
    • QMS systems such as ISO 9001, AS9100 and TS 16949, new revision changes ISO 9001 ( 2008/9 )
    • Review of a comprehensive supply chain management system for new part – product – component introduction
    • Initiation of the new part introduction – request. Engineering design involvement. Categories of risk. Design FMEA, etc.
    • Supply quality engineer duties
    • Involvement of Sample PO – sample part approval
    • Supplier responsibilities
  • Part 2: Effective and Efficient Methods for a Customer & Supplier Management Program
    • Program and product procurement requirements placed with the supplier
    • Formal quality management system versus non-registered programs
    • Documentation requirements: program and product
    • Certifications: conformance or compliance
    • Data: Run charts, Xbar-R charts, I-MR charts, test results mechanical, electrical, CMTRs, CPK, quality plans, control plans
    • Source inspection requirements witness points, hold points
    • Change order methods

Day 2

  • Review – Summary of Day 1 – Course – Learning Objectives – Questions and Clarifications
  • Part 3: Feedback to the Supplier – Customer Scorecards Program
    • Quality – formats: PPM or DPMO, details and examples
    • On time delivery scorecard data
    • Deviation requests
  • Part 4: Supplier Visits to the Customer, Customer Inspections at the Supplier
    • Interviewing upper management, quality personnel, customer service order entry and production personnel
    • Reviewing supplier on site documentation: shop travelers – orders, quality plans
    • Observing activities, interfacing with production personnel, safety in the shop examples
  • Course Summary Highlights
  • Conclusion: Review & ISO 9001:2000 6.2 (Effectiveness of training review and documentation for clients)


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This course can be taught at your facility. Find out more.


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