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Combined Course: Eliminating Deviations and Nonconformities Using RCA and Human Error Prevention


Price includes combined course discount. Save 25% off the full price of $2,390.00 with a TEAM DISCOUNT when you register three or more attendees today under the same registration using the Pay Now or Reserve option. Team Discount cannot be combined with any other discounts or promotions.

This is a combined course of Eliminating Deviations and Nonconformities Using Root Cause Analysis and Human Error Prevention.


No courses scheduled at present. Please contact Customer Service at or 1-800-769-1199 for upcoming course dates, or request onsite training.





This is a combined course of:

  • Eliminating Deviations and Nonconformities Using Root Cause Analysis
    Learn to use the license-fee-free SOURCE™ root cause analysis methodology for solving quality problems. This methodology will help attendees initiate a root cause analysis, gather data for analyzing all types of incidents, collect data through interviews and parts analyses, use basic statistics for data analysis, apply powerful techniques for causal factor identification, avoid future problems by developing appropriate recommendations to address causal factors and root causes, structure reports for optimum effectiveness, develop your data-trending process to identify systemic problem areas, and more.
    1.9 CEUs, 1.9 COCs, 3.17 CMs, ABIH approval #10-230
  • Human Error Prevention
    During this 2-day course, attendees learn how to examine and categorize specific human errors to identify the conditions and situations that contributed to mistakes. Attendees also discover why most human mistakes are caused by error-likely situations, which typically stem from weaknesses in the policies/practices that influence how organizations select, train, supervise, communicate with, and design workplaces for workers.
    1.2 CEUs, 1.2 COCs, 2.0 CMs, ABIH approval #10-238

Duration: 5 days



Start/End Dates



Eliminating Deviations and Nonconformities Using Root Cause Analysis

Day 1: 8:00 a.m. to 5:00 p.m.

  • Basics of solving quality problems
  • Workshop: Identifying causal factors and root causes
  • Gathering people, physical, paper, and position data
  • Collecting and analyzing data using basic statistics
  • Workshop: Analyzing data using basic statistics
  • Analyzing Data (5 Whys)
  • Workshop: 5 Whys

Day 2: 8:00 a.m. to 5:00 p.m.

  • Analyzing data (cause and effect tree analysis)
  • Workshop: Using cause and effect tree analysis
  • Analyzing data (timelines)
  • Determining root causes
  • Workshop: Identifying root causes using the Root Cause Map technique
  • Developing conclusions and recommendations

Day 3: 8:00 a.m. to 5:00 p.m.

  • Completing the investigation
  • Initiating the investigation
  • Overview of results trending
  • Selecting problems for analysis
  • Overview of developing and implementing a quality problem investigation program
  • Workshop: Simulated investigation of quality problem
  • Certification examination (optional)

Human Error Prevention

Day 1: 8:00 a.m. to 5:00 p.m.

  • Introduction
  • Goal of human error analysis
  • Understanding human error and its influences
  • What is human error?
  • Human error categories
  • Workshop: Categorizing human errors
  • Simple model of human behavior

Day 2: 8:00 a.m. to 3:00 p.m.

  • Analysis techniques
  • Error-likely situation checklist analysis
  • Walkthrough analysis
  • Workshop: Applying the walkthrough analysis technique
  • Guide word analysis
  • Workshop: Applying the guide word analysis technique
  • Prevention and mitigation strategies
  • Common human error prevention techniques
  • Organizational responsibilities for human error prevention and mitigation
  • Overview of human factors codes and standards
  • Workshop: Developing effective recommendations


Related Links


Course Certification

This course is part of ABS Consulting's Advanced Root Cause Analyst/Incident Investigator certification program.


ABS Consulting assists with investigations/RCAs of safety, reliability, quality, production, or environmental losses with proven, structured analysis techniques. Call our 24-hour help line at (865) 368-4357.

This course can be taught at your facility. Find out more.


Download the SOURCE Investigator's Toolkit™, a sample report form, and Excel templates. Used in conjunction with our SOURCE methodology and our training course, these FREE tools will help you perform efficient and effective analyses.

Purchase the Root Cause Analysis Handbook directly from our publisher. A companion to the SOURCE technique and Root Cause Map.


For more information...

Contact ABS Consulting directly via e-mail, telephone or fax... | Tel: 1-800-769-1199 | Fax: 1-281-673-2931

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